Preliminary Market Consultation: Technical Call Centre Services – R072/25

The Malta Information Technology Agency (MITA) is issuing this PMC to assess the capabilities of potential service providers in delivering technical call centre services.

The PMC may be viewed from the electronic Public Procurement System (ePPS) through this link. 

This issuance of this PMC does not constitute a commitment to issue a request for bids, award a contract, or pay any costs incurred in preparation of a response to this PMC.

Any information received in response to this PMC will assist the Contracting Authority’s project team in finalizing the scope of work and requirements which may be used at a future date in the issuance of a call for tenders. Submitting a response to this PMC is not a guarantee in any way that an Economic Operator will be selected for any subsequent call for tenders, nor does it preclude any Economic Operator from responding to future procurement opportunities.

Submissions are to be sent through ePPS by twelve noon (local time) of Friday 22 August 2025.