Tender Ref: T039/19
Non-IT Procurement
Publication date: 09/08/2019
Clarification meeting date: 29/08/2019
Deadline for Submission of Clarifications: 13/09/2019
Deadline for Mita to Issue Clarifications: 19/09/2019
Deadline for Submission of Tender: 25/09/2019
Deadline for Submission of Bank Guarantee: 02/10/2019
Publication of Recommendation for Award Date: 29/10/2019
Objection Deadline: 08/11/2019

The provision of Call Centre Services to the Malta Information Technology Agency (MITA), with the activities related to:

  • handling of all Call Centre incoming technical support telephone calls on behalf of MITA;
  • updating of MITA Service Management Systems with each and every call received;
  • following MITA operational and escalation procedures.

Link to the Electronic Public Procurement System (EPPS):

https://www.etenders.gov.mt/epps/cft/prepareViewCfTWS.do?resourceId=5759492

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